Retention & Deletion

StriideAi does not retain personal information indefinitely simply because storage is available.

Retention is linked to:

• providing the service;
• user choice;
• security;
• legal/accounting obligations;
• operational necessity.

5.1 Current retention schedule

Data category	Retention
Active account/profile	While account is active
Deleted account data in live systems	Prompt deletion following valid deletion request
AWS backups/snapshots	7 days
Application logs	14 days
Sentry diagnostic logs	30 days
Resend delivery logs	30 days
Practice video	Maximum 30 days; deleted earlier where review purpose is completed and no further purpose exists
Video analysis results and reports	Until the user deletes them or the account (within 30 days of account deletion)
AI prompt/response content	Maximum 90 days
AI technical/audit metadata	12 months
Parent/guardian approval record	Account lifetime + 12 months
Subscription/accounting records	Retained for applicable statutory/accounting requirements
Security incident records	Retained for as long as justified by investigation/compliance requirements
Certificates/achievement records	While account active unless deleted where legally available
Deleted data in encrypted backup	Until normal backup expiry

5.2 Practice videos

Practice videos are retained for a maximum of 30 days by default.

Where a video is uploaded only for a specific review or assessment and the purpose is completed earlier, StriideAi may delete the video earlier.

Users may also delete their videos before the retention period ends.

Where possible, StriideAi retains the outcome of a review rather than the raw video itself. For example:

• score;
• coach comments;
• recommendations;
• progress metrics.

This supports data minimisation.

5.3 Account deletion

When an account is deleted, StriideAi's process is designed to:

• remove the active user profile;
• remove associated saved content;
• remove associated notifications;
• remove user-uploaded practice media;
• remove or de-identify related service records where appropriate;
• retain only records required for legal/accounting reasons;
• allow encrypted backup copies to expire under the normal backup cycle.

5.4 AI history deletion

AI prompt/response history is retained for a maximum of 90 days.

Users may request deletion earlier where supported.

Technical/audit metadata may be retained separately for up to 12 months for:

• security;
• service reliability;
• usage control;
• audit;
• operational monitoring.

The long-term audit record should not contain the full prompt/response content unless specifically required for a documented incident.

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