StriideAi
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Terms of Service

Effective date: 26 September 2026
Last updated: 30 October 2026

1. About these Terms

These Terms govern your access to and use of the StriideAi platform, including:

  • the StriideAi website;
  • the StriideAi mobile application;
  • sports training content;
  • practice and progress features;
  • coach-review features where enabled;
  • AI-supported features;
  • subscriptions and payments;
  • related support and communications.

StriideAi is operated by:

STRIIDE SPORTS LTD
Company number: 16734879
Registered office: 54 New Road, Ilford, England, IG3 8AT

By creating an account or using StriideAi, you agree to these Terms.

If you are approving use of StriideAi for a child or young person, you agree to these Terms on their behalf where applicable.

2. Eligibility and Younger Users

The current version of StriideAi is for coaches and scouts aged 18 and over. You must be 18 or older to create an account.

When athlete access is released, younger athletes will need parent or guardian approval through the same process as the Striide app, and must not use StriideAi independently until approval is completed. A parent or guardian can withdraw approval at any time.

Parents and guardians are encouraged to:

  • review StriideAi with the young user;
  • help them understand privacy and AI features;
  • supervise physical training where appropriate;
  • ensure that injury or health concerns are discussed with a suitably qualified professional.

StriideAi may apply different age-appropriate settings, content or safeguards for younger users.

3. Account Registration and Security

To access certain features, you must create an account.

You agree to:

  • provide accurate information;
  • keep account information reasonably up to date;
  • protect your login credentials;
  • not share your personal account with another person;
  • notify StriideAi if you suspect unauthorised account access;
  • comply with these Terms and applicable law.

StriideAi may suspend or restrict an account where reasonably necessary to:

  • protect users;
  • investigate misuse;
  • protect security;
  • comply with law;
  • prevent fraud or abuse.

4. Privacy and Data Protection

Your use of StriideAi is subject to the StriideAi Privacy Policy.

Additional information is available through the StriideAi Trust Centre, including:

  • children's privacy;
  • AI transparency;
  • security;
  • data retention and deletion;
  • third-party providers;
  • international transfers;
  • school assurance.

StriideAi follows a data-minimisation approach and aims to collect only information reasonably required to provide, protect and improve the service.

5. Training and Sporting Content

StriideAi provides sports training and athlete-development content.

This may include:

  • technique;
  • tactics and match craft;
  • strength;
  • mental resilience;
  • nutrition;
  • practice plans;
  • drills;
  • educational content;
  • personalised recommendations.

Content is intended for educational and sporting-development purposes.

Training may need to be adapted to:

  • age;
  • ability;
  • physical development;
  • injury;
  • equipment;
  • environment;
  • weather;
  • supervision.

Users remain responsible for exercising appropriate judgment when participating in physical activity.

6. Health and Safety

StriideAi does not provide medical diagnosis or medical treatment.

You should seek appropriate professional advice if you:

  • have an injury;
  • have a medical condition;
  • experience unexplained pain;
  • feel dizzy or unwell;
  • have symptoms that make exercise unsafe;
  • are unsure whether a training activity is suitable.

You should stop an activity if you experience pain, dizziness or symptoms that indicate it may be unsafe to continue.

Nothing in these Terms excludes or limits liability where the law does not permit such exclusion or limitation.

7. AI-Supported Features

Some StriideAi features use artificial intelligence to support sporting recommendations.

AI output:

  • may contain errors;
  • may be incomplete;
  • is intended for sporting and educational support;
  • should not be treated as medical advice;
  • should be considered alongside appropriate coaching, parental or professional judgment.

Users must not deliberately submit:

  • passwords;
  • payment credentials;
  • medical records;
  • unnecessary personal identifiers;
  • another person's confidential information;
  • other highly sensitive information

into AI free-text fields.

StriideAi may apply:

  • server-side validation;
  • PII reduction;
  • moderation;
  • safety prompts;
  • age-aware constraints.

Further information is available in the StriideAi AI Transparency Notice.

8. Practice Video and User-Uploaded Content

Where StriideAi enables users to record or upload practice video or other content:

  • you must have the right to upload it;
  • you should avoid recording people without their permission;
  • parents/guardians should supervise recording involving young users where appropriate;
  • content must not be unlawful, abusive, exploitative or inappropriate;
  • StriideAi may remove content that breaches these Terms or safeguarding requirements.

Practice videos may be used for:

  • self-review;
  • training;
  • coach review where enabled.

Practice videos are subject to the retention and deletion rules described in the Privacy Policy and Trust Centre.

Under the current StriideAi recommendation workflow, practice videos are not sent to OpenAI.

You grant StriideAi the limited rights needed to:

  • host;
  • store;
  • process;
  • display;
  • transmit

your uploaded content solely to provide the relevant StriideAi feature.

Ownership of your original user-generated content remains with you or the relevant rights holder.

9. Instructor and Coach Content

Training content may be created by:

  • StriideAi;
  • coaches;
  • instructors;
  • athletes;
  • approved content partners.

Unless otherwise stated:

  • Striide-owned content remains owned by StriideAi;
  • instructor/coach-owned content remains owned by the relevant rights holder;
  • users receive a limited, personal, non-exclusive, non-transferable right to access content through StriideAi.

Users must not:

  • copy;
  • redistribute;
  • resell;
  • scrape;
  • commercially exploit;
  • reproduce

training content without permission.

10. Acceptable Use

You must not use StriideAi to:

  • break applicable law;
  • harass, threaten or abuse another person;
  • upload unlawful or harmful material;
  • impersonate another person;
  • infringe intellectual-property rights;
  • gain unauthorised access;
  • bypass security controls;
  • introduce malware;
  • interfere with StriideAi systems;
  • scrape or automate access without permission;
  • submit prohibited or unnecessary sensitive information into AI features;
  • misuse another person's personal information.

StriideAi may investigate suspected misuse and take proportionate action.

11. Subscriptions and Payments

Paid services may be offered through:

  • Apple App Store;
  • Google Play;
  • Stripe;
  • other approved payment methods introduced by StriideAi.

Pricing, billing period, renewal and cancellation information will be shown before purchase.

Renewal: subscriptions renew automatically at the end of each monthly or annual period at the price then shown, unless cancelled at least 24 hours before renewal.

Credits:

  • credits expire 12 months after purchase;
  • if a video analysis fails for a reason on our side, the credits used are refunded to your account;
  • unused credits are not exchangeable for cash and lapse when an account is closed, except where the law requires a refund.

Where a purchase is made through Apple or Google, the relevant store's billing and refund rules also apply.

StriideAi does not store full payment-card numbers. We keep transaction identifiers, subscription status and payment references where required to run the service and meet legal obligations.

12. Cancellation

You can cancel at any time through the method you used to purchase (Apple subscription settings, Google Play subscription settings, or StriideAi/Stripe account controls).

When you cancel, you keep access until the end of the period you have paid for; you are not charged again.

Your 14-day cancellation right (UK/EU consumers): for purchases made directly with us, you may cancel within 14 days of purchase for a refund. If you ask us to start providing the service, including using credits, during those 14 days, you agree that we may deduct the value of what you have already used. Purchases through Apple or Google follow their refund processes.

Cancelling a subscription does not delete your account.

13. Account Deletion

To delete your account, email us from the address on your account (an in-app option will be added before app-store release):

privacy@striide.app

Deletion is completed within 30 days and handled in accordance with the Privacy Policy.

This may include:

  • deletion of the active user profile;
  • deletion of associated saved content;
  • deletion of associated practice video;
  • deletion or de-identification of related records where appropriate;
  • retention of limited records required by law;
  • expiry of encrypted backup copies through the normal backup lifecycle.

14. Data Retention

StriideAi applies defined retention periods.

Examples include:

  • AWS backups/snapshots: 7 days;
  • application logs: 14 days;
  • Sentry diagnostic data: 30 days;
  • Resend delivery logs: 30 days;
  • practice videos: maximum 30 days, with earlier deletion where the review purpose is complete;
  • AI prompt/response content: maximum 90 days;
  • AI technical/audit metadata: up to 12 months;
  • video analysis results: until you delete them or your account.

The current detailed retention schedule is published through the Trust Centre.

15. Service Availability and Changes

StriideAi aims to provide a reliable service but cannot guarantee uninterrupted availability.

StriideAi may:

  • maintain or update systems;
  • add, change or remove features;
  • improve security;
  • change providers;
  • introduce new safeguards;
  • suspend a feature where required for legal, security or operational reasons.

Where a material change affects user rights, StriideAi will provide appropriate notice.

16. Schools, Clubs, Academies and Organisations

A school, club, academy or other organisation may recommend or arrange access to StriideAi.

The data-protection role depends on the deployment model.

Where users sign up directly under the normal StriideAi account process, StriideAi generally acts as controller for the account and service.

Where an organisation instructs StriideAi to process personal information on its behalf, the parties may enter into a Data Processing Agreement.

Dedicated school/cohort administration is future institutional scope unless StriideAi has expressly confirmed that such functionality is available.

17. Intellectual Property

The StriideAi platform, including:

  • software;
  • design;
  • brand;
  • technology;
  • content owned by StriideAi;
  • trademarks;
  • interfaces

is protected by applicable intellectual-property law.

You may not reproduce, reverse engineer, copy, distribute or commercially exploit StriideAi intellectual property except where permitted by law or expressly authorised.

18. Suspension and Termination

StriideAi may suspend or terminate access where:

  • these Terms are materially breached;
  • a user creates a security risk;
  • misuse is suspected;
  • required by law;
  • continued access could harm users or StriideAi.

Where appropriate, StriideAi will provide reasonable notice.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

This includes liability for:

  • death or personal injury caused by negligence;
  • fraud;
  • fraudulent misrepresentation;
  • any liability that cannot lawfully be excluded.

Subject to applicable consumer law, StriideAi is not responsible for losses that:

  • were not reasonably foreseeable;
  • arise from misuse of the service;
  • arise from failure to follow safety guidance;
  • result from matters outside StriideAi's reasonable control.

20. Third-Party Services

StriideAi may integrate with third-party services such as:

  • cloud infrastructure;
  • payments;
  • social login;
  • app stores;
  • email delivery;
  • diagnostics;
  • AI;
  • video/content platforms.

Use of some third-party services may also be subject to the third party's own terms and privacy information.

StriideAi maintains a Third-Party Providers & Subprocessors register in the Trust Centre.

21. Changes to These Terms

StriideAi may update these Terms to reflect changes to:

  • the service;
  • applicable law;
  • technology;
  • security;
  • privacy;
  • commercial arrangements.

For material changes, StriideAi will provide appropriate notice.

Continued use after a change takes effect may constitute acceptance where legally permitted.

22. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the user's country of residence.

23. Contact

STRIIDE SPORTS LTD
Company number: 16734879
Registered office: 54 New Road, Ilford, England, IG3 8AT
Privacy & data protection: privacy@striide.app

Questions about this page? Email privacy@striide.app.